Introduction
We are committed to protecting your personal information and complying with the General Data Protection Regulations (GDPR). This policy describes how we collect, use, store and disclose your personal information.
Karen Stewart is the lead data controller in respect of personal data processed under this policy. The registered address of Karen Stewart Textiles is, Mistletoe Cottage, 31 Main Street, Saltby, Leics, LE14 4QW
This policy applies to any personal information provided by you through the Karen Stewart Textiles website (https://karenstewarttextiles.co.uk) or through your interactions with us.
It is important that you read this privacy policy together with any other privacy policy Karen Stewart Textiles may provide on specific occasions from time to time when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your personal information. This policy supplements any such other policies and is not intended to override them.
Why do we collect personal information about you?
We collect personal information about you to inform you about, and provide you with, Karen Stewart Textiles products or services, to deal with any enquiries you may have about them and to improve and develop these and the site for the future.
What Personal Information do we collect?
- Identity data – Forename and surname
- Contact data – E-mail address, Telephone number, Address, Delivery name and address
- Transaction data – Details of the products or service you have purchased from us and information about whether or not payment has been made
- Profile data such as log-in information, purchases made by you, your interests and preferences and any feedback and survey responses
- Marketing and communications data such as your preferences in receiving marketing from us and your communication preferences
With regard to each of your visits to our site we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect the computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about the visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We also collect Aggregated Data includes statistical or demographic data, for example we may aggregate your usage data to calculate the percentage of users using a specific Website feature. Aggregate data is not considered personal data, however if we combine aggregate date with personal data we then treat it as personal data.
Cookies
For detailed information on the cookies we use and the purposes for which we use them see the Cookie Policy.
How do we receive personal information about you?
We receive this personal information about you when you contact us directly or via email or telephone or visit the Karen Stewart Textiles website to request to purchase a product or service, to create an account, to make a general enquiry, to provide us with feedback or to request marketing information.
How do we use Personal Information about you?
We will only use your personal data when the law allows us to – where we need to perform a contract with you, where necessary for our legitimate interests where those are not overriden by your interests and rights, for legal compliance and where none of those apply, with your consent.
We use personal information about you:
- to identify who you are when you contact us
- to provide you with the products or services you have requested
- to ensure payment for our products or services purchased and to prevent or detect fraud
- to understand which of our products or services you may be interested in
- to contact you regarding your Karen Stewart Textile products to provide you with e-receipts, to answer your general enquiries or to administer warranty claims or product safety related communications
- to contact you regarding your Karen Stewart Textile services or to update you regarding your bookings
- to improve our products or services and to carry out customer surveys
- to resolve complaints or issues you may have with one of ours products or services
- to manage our relationship with you
- to send you marketing information about Karen Stewart Textile products or services or general Karen Stewart Textile news that you may be interested in
- to invite you to Karen Stewart Textile events that you may be interested in
- to improve our customer relationship with you
We use the information we collect about you
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer
- as part of our efforts to keep our site safe and secure
You will receive e-newsletters and other electronic marketing from us only if you have requested this.
How will we contact you?
Karen Stewart Textiles and its third party service providers (eg, order fulfilment providers, payment processors, marketing fulfilment agencies and customer service agencies) may contact you by post, telephone, email and/or text message, unless you have told us not to or have registered with the telephone or post preference services.
Who do we provide this personal information to?
We will provide your personal information to:
- our service providers who perform services on our behalf, such as our payment fulfilment provider, delivery providers, marketing fulfilment agencies or IT service providers or professional advisers who provide legal, consultancy, insurance or accounting services;
- analytics and search engine providers that assist us in the improvement and optimisation of the site
- the payment facilitators to process payment and to undertake fraud prevention checks
Where we store your information
All personal information we have about you gained through the site is stored on secure servers operated by Karen Stewart Textiles or its third party IT service providers. Where you have a personal shopping service with members of our staff they may keep your contact details to hand in their records. We have put or ensure that there are in place appropriate security measures and policies to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Where information has been passed to our third party service providers it will be stored on their secure servers. These third party service providers have access to your personal information needed to perform their functions, but may not use it for other purposes. Karen Stewart Textiles ensures that these third party service providers will only process your personal data in accordance with this policy and applicable Data Protection legislation.
Data Transfers
Your personal information may be processed by Karen Stewart Textiles’ 3rd party service providers operating outside the EEA in accordance with this privacy policy. We will use appropriate safeguards to ensure that your personal data is treated securely and in accordance the Data Protection legislation in connection to such transfers or processing of your personal data outside the EEA.
Data Retention
Your personal information will be held in Karen Stewart Textile’s customer relationship management systems for an indefinite period. We will carry out periodic data cleanses of this information to ensure that it is up to date and accurate and it is still reasonably necessary for us to retain it to fulfil the purposes we collected it for.
Your rights
You have the following rights in connection with your personal information processed by us :
- Access – you can request access to your personal information and further details about how your personal information is handled by us.
- Object – you have the right to object to our processing of your personal information for direct marketing purposes or where the processing isn’t necessary for the purposes of the contract between us or legitimate interests pursued by us or by a third party
- Rectification – you can request rectification of any incorrect personal data held about you
- Erasure – you can request erasure of any personal data where the processing isn’t necessary for the purposes of the contract between us or the legitimate interests pursued by us or by a third party
You have a right at any time to withdraw consent to receiving marketing from us and/or to amend the delivery method we use. To manage your rights and delivery preferences please follow the instructions in our marketing communications, enquiry forms or write to us at:
- Post: Karen Stewart Textiles, Mistletoe Cottage, 31 Main Street, Saltby, LE14 4QW
- Email: karen@karenstewarttextiles.co.uk
Where you opt out of marketing, we may nonetheless retain your information in connection with previous transactions or correspondence for so long as is reasonably necessary in connection with the same.
You can also exercise any of these rights at any time by contacting us using the contact details provided below.
Please note when you seek to enforce any of your rights, we may need to request specific information from you to help us confirm your identity as a security measure. We may also contact you to ask you for further information in relation to your request to speed up our response.
If you are concerned or have questions about how we handle your personal data please contact us and we will do our best to assist you.
Please note that you have the right to lodge a complaint with the UK Information Commissioner’s Office (or any other appropriate supervisory authority), which may be accessed through the following link https://ico.org.uk/concerns/
Changes to our privacy policy
We reserve the right to revise this privacy policy or any part of it from time to time. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy should be addressed to Karen Stewart Textiles, Mistletoe Cottage, 31 Main Street, Saltby, LE14 4QW Email: karen@karenstewarttextiles.co.uk